Our return policy allows for a 14-day period from the date your package arrives (based on the tracking information). Regrettably, after 14 days have elapsed, we cannot offer you a refund or exchange.

To qualify for a return, the item must be unused and in the same condition as when you received it.

We are unable to provide a refund or exchange for used products, unless the item is found to be faulty or defective.

Return package should be shipped back within a maximum of 14 days from the date of receipt of the original package or your return will be not accepted.

Customers must contact our customer support before sending any returns. Please note that the original or return postage costs will not be reimbursed.


For health and safety reasons, we cannot accept returns for the following items:

- Swim and Bodysuits
- Intimates
- Earrings

If you return an item that is damaged, worn, or in an unsuitable condition, we will be unable to process an exchange or refund. In such cases, we may need to send the item back to you, and you may be responsible for the delivery costs. However, this does not affect your statutory rights.

To complete your return, we require a receipt or proof of purchase.

Partial refunds may be granted in certain situations, such as when an item is not in its original condition, is damaged, or missing parts for reasons not due to our error.


Sale items and gift cards are not eligible for returns.


As soon as you place an order, the processing begins immediately, including pre-orders. Our goal is to dispatch all packages as quickly as possible.

In some cases, we may ship out orders on the same day. Once your package has been shipped, we are unable to cancel your order.

For more detailed information on our cancellation policy, please refer to our FAQ.


Customers are permitted to use a single valid coupon at checkout. Discounts cannot be stacked, and using multiple discount codes on a single purchase is not allowed. Please be aware that coupons cannot be applied retroactively.


If you place multiple orders within 24 hours, we can combine shipping and refund any shipping overage.

If you prefer different shipping arrangements for the orders, please contact us as soon as possible.

After 24hours, orders directed to the same address to will not be combined.


For ready-to-own pieces, if your return is approved, you will be automatically refunded via your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.


We only replace items if they are defective or damaged. If you need to exchange an item for the same product or a different size (clothing), please contact us via email.


If an item is missing from your package, please email us within 7 days of receiving your package. We will track this date according to the tracking number associated with your package.

If more than 7 days have passed since your item was received, unfortunately, we cannot offer you a replacement item or a refund for any missing items reported.

However, please be assured that we triple-check all orders during packaging, so missing items are not common.


To initiate a return, please email us the tracking information as soon as you ship your package.

We would like to remind you that return shipping costs are the buyer's responsibility. Additionally, shipping costs are non-refundable.

The time it takes for your exchanged product to reach you may vary depending on your location.

We recommend using a trackable shipping service or purchasing shipping insurance.


Videnoir will not be held responsible for any customs fees or import taxes.

If your package is returning from outside the EU (e.g., Canada/USA, etc.), the following phrase should be visible on your package:

“cancellation of an order”
"duty-free return according to article 203 of the customs code - CDU - (Reg. 952/2013)"

This will help avoid any additional duty customs fees. In the event that we are charged customs fees due to a missing statement, the amount will be deducted from your total refund.